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What To Expect On Your First Visit To Sweet Whiskers

Choosing to take your cat to a professional groomer might be a new experience for your, we understand sometimes clients have reservations or are unsure of what to expect. 

That's why we've compiled a quick guide to help you understand what to expect on your first visit. 

Here's what to do:

1

Using our secure online portal you'll reserve your desired appointment time.

Select the service that best fits for your needs. If your unsure, that's ok, we will go over this together on the first appointment anyway, so don't fret over this!

2

Bring kitty to the salon on the day of appointment!

We'll remind you of your appointment via text, and when the day arrives you'll simply bring kitty to the salon in a safe carrier.

 

We will discuss any desired services, answer any questions you might have.... then you can run and get a coffee, go shopping or sit back and relax! While we get started on the work! 

3

We'll do the work... you just enjoy your clean kitty!

While your out and about we will get kitty all clean. When we are about 5-10minutes from being done, we'll send you a quick pick up text to let you know! 

Generally appointment times range from 45mins up to 3 hours depending on services selected. Lion cuts or heavily matted cats can be upwards of 3 hours. 

That's the overall process.... how about the details?

Once you arrive we will go through the check in process. On your very first visit in, you might have extra questions so plan for 20-30 minutes at drop off.

 

The check in process entails:

  • Discuss any health conditions

  • Double check the client waiver is signed as well as deposits paid

  • A quick inspection of the coat and the temperament of the cat while in the carrier

  • Discuss any coat conditions that will warrant different services 

    • ie matting may mean a lion cut instead of a comb cut​

    • great coat condition with minimal knots might mean just getting kitty cleaned up with no shaving needed. ​​

  • Ensure we have a good contact number for you.

  • That's it, your all checked in!

  • Now you can go grab a coffee or shop and we go get started! 

Watch the whole grooming process here:

Here's a quick, sped up version of how our certified feline master groomer (CFMG) grooms each kitty we get to work with!

6 Minute Watch Time

We are gentle handlers, and specialize in quick, efficient, and thorough grooming of cats. 

Some clients might ask to stay......

  • Distractions slow the process down significantly. An owner asking what this is or that is is great for learning and teaching, but it is absolutely a drain on time. While we love teaching this we would prefer to work straight through on each cat as we only get a very limited window on how much time that cat is going to behave. Even the sweetest cats have turkey timers, and once that turkey timer pops...there's no reversing that! That said, we love when clients want to learn and we would encourage them to check out our online resources or follow along for educational content on our social media platforms. 

Some clients ask to stay while we are grooming: We encourage cat owners to trust our expertise and let us do the job we need to do without distractions. Having an owner in the salon can pose problems that are unintentional but might not be the first thing a client thinks of. For this reason we do not allow clients to stay.

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  • Mom/Dad's scent is safety and while we absolutely love that for your cat and want them to feel safe. Their first visit is new and likely overwhelming. Getting a cat to pay attention to us and takes some time and intentional bonding with that animal. This isn't always possible to do if a pet parent is still there.

  • Additionally, a pet parents presence can often drive cats to be more ''escape'' prone and dash while there are sharp objects being used. This is a huge safety risk and we prefer to mitigate this when possible. 

  • Distracting the groomer can be dangerous given the severity of a cat bites. While we know our first aid practices and we know cat handling, distractions are kept to an absolute minimum. That means a well meaning client waiting and watching can make our team want to talk to you, answer questions, or be distracted and places them in danger. 

Still have questions? 

Check out our grooming Frequently Asked Questions page for more answers!

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What education and or certifications does this groomer have? or are pursing currently?
While grooming isn't necessarily a regulated field requiring a degree to get into... it is a field that allows you to see a wide variety of talents and skills. Since there are no licensing requirements it is imperative that owners take it in their own hands to research who they are trusting their kitty with! 

Some important things to check out/ask your groomer:

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