What To Expect On Your First Visit To Sweet Whiskers
Choosing to take your cat to a professional groomer might be a new experience for you, we understand sometimes clients have reservations or are unsure of what to expect.
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That's why we've compiled a quick guide to help you understand what to expect on your first visit.
3 Easy Steps!
1
Using our secure online portal you'll reserve your desired appointment time.
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Select the service that best fits for your needs.
If your unsure on what service to select, that's ok, we will go over this together on the first appointment anyway, so don't fret!
2
Bring kitty to the salon on the day of appointment!
We'll remind you of your appointment via text, and when the day arrives you'll simply bring kitty to the salon in a safe carrier.
We will discuss any desired services, answer any questions you might have.... then you can run and get a coffee, go shopping meanwhile we will get started on getting kitty freshened up!
3
We'll do the work... you just enjoy your clean kitty!
We'll send you a quick pick up text to let you know we are done!
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You'll get a chance to speak directly to your groomer and with our transparency policy you'll hear exactly how kitty did.
That's the overall process.... how about the details?
Once you arrive we will go through the check in process. On your very first visit in, you might have extra questions so plan for 20-30 minutes at drop off.
The check in process entails:
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Discuss any health conditions
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Double check the client waiver is signed as well as deposits paid
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A quick inspection of the coat and the temperament of the cat while in the carrier
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Discuss any coat conditions that will warrant different services
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ie matting may mean a lion cut instead of a comb cut​
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great coat condition with minimal knots might mean just getting kitty cleaned up with no shaving needed. ​​
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Ensure we have a good contact number for you.
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That's it, your all checked in!
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Now you can go grab a coffee or shop and we go get started!
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Watch the whole grooming process here:
Here's a quick, sped up version of how our certified feline master groomer (CFMG) grooms each kitty we get to work with!
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6 Minute Watch Time
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​We are gentle handlers, and specialize in quick, efficient, and thorough grooming of cats.
Genevieve's coat condition pretty good, this was a 45 minute groom
Ok so you've dropped off kitty... now what?
Once kitty has gone through the check in process and all your questions and/or concerns have been answered we will give you a time estimate on how long services will take, so that you can run errands.
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Cat's in good coat conditions or getting minimal services (like bath only packages with no haircuts) are super quick:
30-60 minutes
Cat's in poor coat conditions or more in depth services like shaving, haircuts, and/or creative services can take significantly longer.
90-120 minutes
6 Minute Watch Time
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meanwhile Sasha's video you can see we do a lot more shave work. Her groom was closer to 90-120 minutes.
We will notify you when we are all done!
We typically send a text when we are about 5-10 minutes from being done with the groom. Just about the time we are snapping pictures and doing any final touches.
We ask that all clients pick up within 30 minutes of being notified via text (unless arranged in advance). We do this in order to get kitty back to a litter box asap, as well as keep any stress levels down.
You can head our way and we'll get your service ticket ready to be finalized and a start a grooming report on how your kitty did.
You've arrived to collect kitty!
Awesome, we will take a brief moment to go over how the groom went verbally and bring up any concerns or observations for kitty.
After giving you a chance to see kitty first, ask any questions about services and discuss any future needs, only then will we finalize your ticket.
At this point payment for services is due in full. We accept all major debit/credit cards or you may pay with exact cash.
(Sorry, we no longer accept checks).
We can email or text you a receipt, at your preference, however if you need a detailed itemized receipt for pet insurance reimbursement please let us know so we can write it in a way that will be accepted.
All wrapped up!
Once you've checked out, you are all set to go!
If the groomer discussed a certain aspect of ongoing care during the post grooming summary, at that point we might set up a follow up appointment. If not, you're all set!
We try and eventually post each pet on our social media pages, it's not always immediate, but we encourage our owners to watch for their cutie to get posted!
You can find us on the following platforms:
Still have questions?
If your still unsure about the process or have more questions. Check out our FAQ page!
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